Header Graphic
Adorning the Rogue Soul
Contact, Shipping & Info

 

CONTACT

If you experience technical problems with the website, have questions or need assistance with a custom order, please send an    E-mail  .

To ensure you receive your order & shipping confirmations, or if we have a question concerning your order, please add the following domains to your email safe-list.

(swagarts.com, stamps.com )

If you place an online order and don't receive your email confirmations please check your spam & junk folders. 

 

 PAYMENT

 If you are having difficulty using the cart system, your order may also be placed by email & paid through a PayPal invoice. 

Please do not put your payment information in any email. Doing so may potentially reveal your information & put you at risk for identity fraud. 

 

 

 

                                                                          

 

 

                                                  

  

 

 

 

                                                                       

 

SHIPPING
International Shipping has been discontinued and is no longer available.

Domestic shipping by Airmail, Priority Mail & Express Mail.  

In stock items generally ship with in 24-48 hours. Exceptions for weekends & US Federal Holidays. Domestic orders will receive an e-mail confirmation with a tracking number.

We ship from Houston, TX.  Shipping cut off time is 4:30 PM  M thru F
General delivery varies upon your location. USPS domestic airmail 2-10 days or Priority 2-3 days. 

Selecting USPS Priority & Express shipping for your order does not increase the speed of order processing, only the delivery time.
 

Free Ship Items: When ordering an item that has free shipping, it does not mean all your other goods in the order ship for free.  When buying multiple items, the normal shipping & handling charges apply.  Free shipping items do not add to your shipping cost, no matter the weight.  

Lost or Misdelivered Packages: All parcels are tracked with Delivery Confirmation. Tracking number will be sent to you by email. Tracking & Delivery Confirmation is not insurance, it does not replace damaged, lost or undelivered parcels. If your package shows as delivered but, you have not received it, be advised that some packages are scanned at the station before ever being loaded for delivery. It may be a few hours before you have your package. If you still do not have the package, check with neighbors, apt manager, gate attendant or businesses close to you.  Additionally, you should contact your local postmaster & carrier concerning the issue. 

Both the post office and the insurance company do not consider your package lost until it has not shown up for 30 DAYS for US Customers.

Be advised, a third party insurer is used for insured mail.
 

Undeliverable Packages: Occasionally packages are returned as unclaimed or undeliverable. When the carrier returns an undeliverable package to us, we attempt to contact the purchaser.

Orders may be re-shipped only if a corrected address is provided. However, a second shipping charge will be incurred. If you no longer wish to purchase the item, a refund minus original shipping cost will be issued to you.  Errors on our part ship at our expense. 

Swag Arts is not responsible for misdirected, misdelivered or refused packages.

  

 

 

 

 

 

 

 

STORE POLICY

SALES:

Due to the nature of costuming goods & custom orders, all sales are final. Swag Arts will rework or replace an item, depending on the nature of the problem. Limited approved returns for other items need a RA (return authorization) otherwise returned goods will be refused. Shipping charges are non-refundable.  A 15% restocking fee applies to RA items.

Damaged items must be reported/returned by you for correction or credit. Return shipping costs will be refunded for packing or shipment errors on our part.

OUT OF STOCK POLICY:

 

If your selected merchandise is out of stock, we will notify you immediately upon receipt of order. We will inform you via e-mail of product status & approximate shipping schedule. If this is not satisfactory, a refund will be issued.