Q: Did you get my email? I haven't gotten a reply.
A: Email is answered promptly, generally with in a few hours.
Please check your spam folder. If you find my response there,
just add <swagarts.com> to your safe list. Otherwise, look through
the FAQ the answer is most likely here.
Q: Can I get combined shipping for ebay purchases & my Swag Arts
website purchase?
A: The cart systems does not combine your items. If purchasing from both sites,
complete your purchase here, first. Then, when you are finished on ebay, request an
an invoice letting me know you purchased on the website. Shipping will be corrected
on the ebay invoice.
Q: Can you send me a printed catalog?
A: My items are available online only. Unfortunately, there is no
printed mail order catalog.
Q: Can you customize my accessories?
A: Certainly, most all orders have some degree of customization.
Q: Will you weather my my garments?
A: I only offer ageing & distressing on items I produce. Depending on the item, I may be able to
recommend someone to help you.
Q: I like to do my own costuming. Do you sell the components I
can complete myself?
A: Yes, I aid & abet the DIY Jack Sparrows.
Q: I need it by next………
A: Rush orders can usually be accommodated. Fee is dependant on
complexity & time frame. It should be noted that how quickly your order is be handled
can vary considerably, dependant on upcoming events & holidays. Comic Con, Pyrate Con,
Dragon Con, Necronomicon, Halloween, are some of the busiest times.
Q: May I rent costume accessories?
A: No. Rental is not available to individuals. However, corporate
clients may lease certain items for displays. Please contact for more information.
Q: Can I purchase wholesale? Can I have a discount?
A: I do larger commissions for commercial establishments, like
museums, costume houses & theatres. Unfortunately, I can not
offer handcrafted items, to individuals, at wholesale pricing.
Q: Do you make Sparrow frock & breeches? Do you make Baldrics?
A: I’m not a seamstress, nor do I do leatherwork. However, I will
gladly refer you to those in the industry that can accommodate
your needs. Check the links page for some of my favorite outfitters.
Q: Do you ship worldwide?
A: Yes, International shipping is available. However, Italy has
special requirements. Often packages are retained by customs.
Please contact me prior to placing an order.
Q: My tracking number indicates the package was delivered, but I cannot find it.
A: Carriers occasionally leave a package at a gate house, building manager, or
a neighbor's house. If delivered to a business, check with the mailroom. You may
check with your carrier to see if they placed it somewhere out of view.
