CONTACT If you experience technical problems with the website, have questions or need assistance with a custom order, please email. Your order may also be placed by email & paid through a PayPal invoice if you prefer. Spam filters are very common! To ensure you receive your order & shipping confirmations, or if we have a question concerning your order, please add the following domains to your email safe-list. (swagarts.com, stamps.com & gmail.com) If you place an online order and don't receive your email confirmations please check your spam & junk folders.

PAYMENTS We accept payment by Paypal. PayPal enables you to send payments quickly and securely online using your credit card or bank account. Your credit card information is encrypted through Paypal's server & never revealed. Paypal Payments made by e-check generally take 3-4 business days to clear. Your order will be held until notification of funds posting to our bank.        Payments made by Money Order for emailed orders must be received within 7 business days of order placement. Please realize items can not be held indefinitely  & availability is not guaranteed. Items being held will be returned to stock.

SHIPPING Domestic shipping by Airmail, Priority Mail & Express Mail. For security reasons, no shipments to APO/FPO addresses.   In stock items generally ship with in 24-48 hours. Exceptions for weekends & US Federal Holidays. Domestic orders will receive an E-mail confirmation with a tracking number.   Undeliverable Packages: Occasionally packages are returned as unclaimed or undeliverable. When the carrier returns an undeliverable package to us, we attempt to contact the purchaser. Orders may be re-shipped only if a corrected address is provided. However, a second shipping charge will be incurred. If you no longer wish to purchase the item, a refund minus original shipping cost will be issued to you.  Errors on our part ship at our expense.

INTERNATIONAL CUSTOMERS Payments: PayPal Only Shipping to: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greenland, Great Britian, Iceland, Italy, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom. Contact us if your country is not listed to check availability.  Please note: Customers are responsible for payment of any applicable customs duties, VATS other taxes collected at the time an order arrives at it's destination. Swag Arts only includes the cost of the item and the shipping. You must contact your local Department of Commerce for information on any duty or taxes that may be added.   Parcels can not be marked as gifts. Shipping times do vary depending on the country. Your patience is appreciated.

STORE POLICY SALES: Due to the nature of costuming goods & custom orders, all sales are final. Swag Arts will rework or replace an item, depending on the nature of the problem. Limited approved returns for other items need a RA (return authorization) otherwise returned goods will be refused. Shipping charges are non-refundable.  A 15% restocking fee applies to RA items. Damaged items must be reported/returned by you for correction or credit. Return shipping costs will be refunded for packing or shipment errors on our part. OUT OF STOCK POLICY: If your selected merchandise is out of stock, we will notify you immediately upon receipt of order. We will inform you via e-mail of product status & approximate shipping schedule. If this is not satisfactory, a refund will be issued.